Heavy-Duty Truck and Construction Vehicle After-Sales Service Guarantee System
Jining Junshengda Automobile Trading Co., Ltd. has long been engaged in the export of heavy-duty trucks, trailers, construction vehicles, and parts. We understand the common problems and repair needs encountered by customers during use. To this end, we provide after-sales services, including vehicle warranty, technical guidance, parts supply, remote assistance, and regular follow-up visits, to help customers resolve actual faults and maintenance issues.
Vehicle and Core Component Warranty
We offer a 12-month warranty on all vehicles (such as tractors, dump trucks, and concrete mixer trucks) and core components (engines, transmissions, drive axles, etc.). During the warranty period, if a vehicle malfunctions due to product quality issues, we will provide a free replacement or repair.
Overseas Customer Repair Assistance
For non-domestic customers, we provide remote assistance services, including video guides, illustrated repair manuals, and FAQs. We have also established partner repair locations in key export regions such as Africa, Central Asia, and Southeast Asia, allowing customers to access nearby repairs and reduce wait times.
Dedicated Technical Support Team
Our after-sales technical team is composed of engineers with many years of experience in heavy-duty vehicle service. They provide professional technical support covering engine systems, electrical systems, hydraulic systems, and more. Customers can quickly connect with technicians via phone, WeChat, WhatsApp, Zoom, and other channels for real-time diagnostic advice and repair guidance.
100% Genuine Parts Supply
We guarantee that all parts are genuine, original, and sourced from authorized vehicle manufacturer channels. We do not use counterfeit or inferior parts, ensuring that every replacement meets factory standards. We maintain a constant inventory of commonly used parts (such as filters, brake pads, and oil seals) in our warehouse and support global shipping via various methods, including air, sea, and rail.
Customer Equipment Lifecycle Management
From the time a vehicle leaves the factory, we create a digital equipment file for each vehicle, recording information such as vehicle model, engine number, date of sale, location of use, maintenance records, and troubleshooting history. Customers can access repair history, replaced parts, and usage status through the system's backend, making it easier to plan future maintenance and confirm the model and specifications of required parts.
Rapid Response to Major Failures
If customers encounter major issues such as engine starting difficulties, transmission failure, or hydraulic system leaks, they can directly call our dedicated after-sales hotline or submit their questions through our online customer service. We promise to respond within 2 hours, provide a solution within 24 hours, and initiate parts shipment and repair instructions within 72 hours, minimizing vehicle downtime.